Cancellation Policy

For assistance, please contact NTD Genetics at (855) 831-7447.

Cancellation or revision of submitted test orders must be requested within 24 hours of receipt of the sample, following the instructions below: 

  1. Contact Client Services at (855) 831-7447 for test cancellation or revision. 
  2. A Test Cancellation Authorization Form will be faxed to the ordering institution for signature. 
  3. Return the completed and signed Test Cancellation Authorization Form by fax to 470-378-2250.
  4. A set-up fee may be applied for processing of the sample prior to the cancellation request.

Cancellation or revision requests received more than 24 hours after receipt of the sample cannot be honored, and tests will be performed, charged, and reports issued. This includes tests cancelled for billing issues (financial responsibility). 

Tests expected to provide results within 48 hours (e.g. STAT tests, prenatal Rapid Screen FISH, etc.) cannot be cancelled.

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